Refund policy

Free 30-day returns

We offer free returns for customers in the United States, United Kingdom and Australia. Request your return within 30 days of delivery. Items must be unworn, unused and have their original tags attached. Sale items and our made-to-order jackets are included in this policy.

How to return an item

Email hello@windsorblume.com with your order number and the items you wish to return. We will provide a prepaid return shipping label and the correct return address. Please contact us before sending your parcel; do not send it to our business address unless we instruct you to do so. There is no return shipping or restocking fee.

Refunds

After we receive and inspect your return, we will notify you and issue the refund to your original payment method within 10 calendar days. Your payment provider may take additional time to post the refund. Where applicable law requires an earlier refund, that deadline applies.

Exchanges

To change a size or colour, return the original item for a refund and place a new order for the item you want.

Damaged, faulty or incorrect items

Please contact us if your item arrives damaged, is faulty or is not what you ordered. The unworn condition and 30-day change-of-mind window do not limit your statutory rights for faulty or misdescribed goods.

United Kingdom customers

Your statutory cancellation rights are unaffected. For eligible online purchases, you may notify us within 14 days of delivery that you wish to cancel and then have a further 14 days to return the goods. We will refund you within 14 calendar days of receiving the returned goods or evidence of return, whichever is earlier, including the applicable standard outbound delivery charge. Our voluntary 30-day returns policy is additional to these rights.

Australia customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

Windsor Blume
Email: hello@windsorblume.com
Phone: +1 786-937-4472
Business address: 2709 N Hayden Island Dr, STE 480926, Portland, Oregon 97217, USA.